Eudata - Multichannel Customer Contact

Product Information

VERSION: 1.2
DATE: 01/07/2011

Docs:

oOverview
oTech Overview

Focus: move portals to proactive concept. Portal can understand customer activities providing informations
based on customer profile and potential needs.

Customer propositions could be:
o Advertising
o Web page pushing
o Self service system integration (IVR o virtual assistant)
o Chat contact
o Web Call Back
o Audio and video contact

The information about customer navigation are stored into the Proactive Web DB.

This should be used in order to:
o Populate outbound campaign database
o Use this data for business analisys about customer usage of the web portal